SERVICE

SERVICE

 

 

We receive your order        We process it     We sent your order

 

SHIPMENTS AND DELIVERIES             

The time to receive a purchase order on orders less than three items is 1-4 business days; on orders greater than three the time to receive is 4-7 days. This once your order has been placed in the corresponding parcels in this case FEDEX.

FREE SHIPPING: minimum purchase amount $ 800

TRANSACTION CURRENCY: Mexican pesos

 

IMPORTANT

  • Currently only orders can be processed throughout the Mexican Republic, not in foreign countries.

 

  • Returns will only proceed in case is Buckhouse company mistake, such as: size, color, shoe defect. and for that process to be carried out the products must be in perfect conditions (original packaging, without use, without scrapes, and with all its accessories)

 

  • Changes will only be made for style or color in compliance with all quality standards and on the other hand the cost of sending the product to our warehouse will be paid by the customer because this change is not due to the company's mistake and the return costs with the new product will be run by Buckhouse Company.
  • No changes or refunds will be accepted without original purchase ticket (MUST GO WITHIN THE BOX).

 

  • Our products have 30 days for changes and returns as of the date the user made their purchase.

 

  • No discounts or refunds on sales and promotions will apply.

 

FAQS                                   

                ORDER STATUS

  1. How can I track my order?

With the tracking number provided by Buckhouse which you receive in the email that you provide us when placing your order and once your purchase is sent. Or you can follow up on your order by calling our customer service center 01 477 712 4088.

 

  1. How long will it take to get my order?

1-7 business days depending on the quantity of products purchased.

 

 

RETURNS AND EXCHANGES

 

  1. How can I change or request the return of my order?

Changes only apply by size and style, complying with all quality standards and returns only apply in case of Buckhouse error such as: size, color or shoe defect.

 

 

 PRODUCT INFORMATION

 

  1. How can I find the Buckhouse shoes I'm looking for? 

Use the search box at the top of our website to find styles based on the style name. Or on the other hand you can locate the section you want either Men or Women and enter the desired footwear category.

 

BUCKHOUSE WEBSITE

 

  1. What methods of payment does the page have?

 

 

 

 

We do not accept checks, cash, credit checks or international credit cards for the moment.

 

CORPORATE INFORMATION

 

  1. Who do I contact in relation to business opportunities?

In order to direct you to re right area, we suggest contacting our corporate office by phone. Please note that there is only one headquarter for of Buckhouse Company located in León, Gto. México

Our phone number is 01 477 712 40 88; our hours of operation are Monday through Friday, from 9am to 6pm.